User Data Policy

CloudioHost recognizes that customer data belongs to the customer. Website files, databases, emails, applications, backups, DNS records, and customer content remain the property of the customer unless otherwise agreed in writing.

Data We Store

We may store website files, databases, emails, DNS records, server logs, billing information, support tickets, backups, and service-related information necessary to provide our services.

How We Access Data

Authorized CloudioHost personnel may access customer data only when necessary to provide support, troubleshoot issues, perform migrations, recover data, improve security, or comply with legal obligations.

Data Protection

We use SSL encryption, secure storage, firewalls, monitoring systems, access controls, and regular software updates to protect customer data.

Customer Responsibilities

Customers are responsible for maintaining backups, protecting account credentials, securing their applications, and ensuring uploaded content complies with applicable laws.

Data Deletion

After account cancellation or termination, customer data may be retained for a limited period for recovery, billing, fraud prevention, or legal compliance. After that period, data may be permanently deleted and cannot be recovered.

Legal Disclosure

CloudioHost may disclose customer information only when required by applicable law, court order, or to protect our legal rights, customers, or infrastructure.

Policy Updates

CloudioHost may modify this User Data Policy at any time. Continued use of our services indicates acceptance of the updated policy.

Contact Us

CloudioHost

Email: contact@cloudiohost.com

Phone: +91 6239366490